WhatsApp Number Migration (Cloud API) – Datacrazy

1. Connect the number on Datacrazy

1. Go to Connections → Create new.

2. Select Cloud API with login via Facebook.
   

   

3. Fill in the requested fields:

   • Connection name

   • PIN (2FA, if set previously)

   • Business portfolio

   • Address information (optional)

Attention:
During this process, it is required to create a new WABA (WhatsApp Business Account) using the same phone number that was on the previous platform.

4. When prompted by Meta, add a payment method to the new WABA.

2. Finish the migration in Datacrazy

1. After adding the payment method, go back to Datacrazy on the connection screen that stayed open.

2. Click on Finish.

With the new WABA created and the payment method set up, the migration will finish properly with no linking errors.

3. Testing and checks

1. Make sure the correct connection is selected in Datacrazy.

2. In Multiatendimento, keep it without filters:

   • Show all departments

   • Show all connections

   • No active tag filter

3. Run tests for:

   • Sending messages

   • Receiving messages

Important note about sending messages

You'll only be able to send messages without a template if the contact already has the 24h service window open.

If the window isn't open:

• Register and send a message template to run the test, or

• Send an external message to this number to open the 24-hour window and allow interaction.

Conclusion

The migration was completed successfully and the connection is active on Datacrazy.