---
title: "How to unhide hidden conversations in Datacrazy CRM"
description: "Guide to restore archived/hidden conversations in Datacrazy CRM using an API call to change the archived status of the conversation"
url: https://help.datacrazy.io/en/articles/10670786-how-to-unhide-hidden-conversations-in-datacrazy-crm
collection: "Multiservice"
updated: 2026-03-12
language: en
alternates: [pt-br, es]
---

# How to unhide hidden conversations in Datacrazy CRM

Guide to restore archived/hidden conversations in Datacrazy CRM using an API call to change the archived status of the conversation

# Overview

In the CRM **Datacrazy**, when a conversation is **archived (hidden)**, it no longer appears in the standard list of tickets.

If you need to **show this conversation again**, you can change its status without having to open a ticket, using an **API call**.

The operation basically consists of:

1.  Identifying the **conversation ID and the token**
    
2.  Sending a request to the system API
    
3.  Changing the `archived` status to `false`
    

After that, once the API returns status 200 (OK), the conversation goes back to appearing normally in the CRM.

* * *

### Comfort and Agility

For your convenience, here’s a ready-made link for ReqBin, just fill in idConversation and token and send it.  
ReqBin link for the API call → ReqBin link → [https://reqbin.com/uewupbd9](https://reqbin.com/uewupbd9)

### Video Tutorial

  
If you want to learn a bit more, check out how to do it the hard way below!

* * *

# API Endpoint

Method:

```javascript
POST
```

URL:

```javascript
https://messaging.g1.datacrazy.io/api/messaging/conversations/__idConversation__/archive
```

* * *

# URL Parameters

Replace:

```javascript
__idConversation__
```

with the **conversation ID** you want to unhide.

You can get this ID as shown in the reference video.

* * *

# Required headers

The request must contain the authorization header:

```javascript
Authorization: Bearer __token__
```

Replace:

```javascript
__token__
```

with one of the following:

-   **Admin user token → See how to get it in the video**
    
-   **API token generated by an admin**
    

* * *

# Request body (JSON)

Send the following JSON:

```javascript
{
  "archived": false
}
```

This field defines that the conversation **is no longer archived**.

* * *

# Full call example

URL:

```javascript
https://messaging.g1.datacrazy.io/api/messaging/conversations/123456/archive
```

Headers:

```javascript
Authorization: Bearer SEU_TOKEN_AQUI
Content-Type: application/json
```

Body:

```javascript
{
  "archived": false
}
```

* * *

# Expected result

After executing the call:

-   The conversation will be **unarchived**
    
-   It will show again in the **CRM conversation list**
    

* * *

# Important notes

✔ Only users with a **valid token** can run this operation.

✔ The **conversation ID needs to be correct** for the change to work.

✔ If the conversation is still hidden, check:

-   If the token has permission
    
-   If the provided ID matches the correct conversation.